Get support for BalanceUp, find answers to common questions, and learn how to make the most of your financial journey.
BalanceUp uses Plaid to securely connect your financial accounts. Simply tap "Add Account" in the app, search for your bank, and follow the secure authentication process. Your banking credentials are never stored on our servers.
If you're having trouble connecting your bank, try these steps: 1) Ensure your bank supports Plaid, 2) Check that your login credentials are correct, 3) Try connecting from a different network. If issues persist, contact us at support@balanceupapp.com.
You can cancel your subscription at any time through your device's app store settings. For iOS: Settings → App Store → Subscriptions. For Android: Google Play Store → Subscriptions. Your access will continue until the end of your current billing period.
Absolutely. We use bank-level encryption (TLS 1.2+ and AES-256) to protect your data. Your banking credentials are never stored on our servers, and all data transmission is secured through Plaid's infrastructure. Read our Security Policy for details.
To delete your account, go to Settings → Account → Delete Account. This will permanently remove all your data from our servers. Note that this action cannot be undone. Contact support@balanceupapp.com if you need assistance.
Android development begins December 2025. We're working hard to bring BalanceUp to Android users while maintaining the same high quality and security standards. Sign up for our newsletter to be notified when Android launches.
Our AI insights are based on your spending patterns and financial data. While they provide valuable guidance, they are for informational purposes only and should not be considered as professional financial advice. Always consult with qualified professionals for major financial decisions.
Our support team is here to help you get the most out of BalanceUp. We typically respond within 24 hours.
Monday - Friday: 9:00 AM - 6:00 PM EST
Weekends: 10:00 AM - 4:00 PM EST
For urgent issues outside these hours, email us and we'll respond as soon as possible.